Refund and Returns Policy

1. General Policy

At partylife, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that have been altered, damaged, or used for promotional purposes are not eligible for a refund.

2.3. Non‑Returnable Items

• Personalized or custom‑made products
• Perishable goods
• Gift cards and digital downloads

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Upon approval, you will receive a prepaid shipping label (if applicable) and instructions for packaging. You are responsible for returning the item within the specified time frame. We recommend using a trackable shipping service.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

The refund will include the price of the returned product minus any original shipping charges, unless the return is due to an error on our part.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Return items in their original condition and packaging.

7. Legal Disclaimer

All refunds and returns are governed by applicable consumer protection laws. This policy does not affect your statutory rights. partylife reserves the right to amend this policy at any time; any changes will be posted on this page.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486
Address: